St. Thomas Roasters, Inc. and StThomasRoasters.com would like every customer to have an enjoyable purchasing experience. St. Thomas Roasters, Inc. specializes in selling and distributing coffee products, accessories, teas, blends and mixes on a daily basis. Sales on St. Thomas Roasters, Inc. merchandise and product are final. Feel free to give us a call if you have any questions about your purchase. If there is a problem with your purchase, it is our goal to assist you as soon as possible and handle the situation according to our terms and conditions.
Changing Your Order
St. Thomas Roasters, Inc. want every customer to have an enjoyable purchasing experience. Because of the need to special order certain product(s) and/or coffee beans. Sales on roasted coffee, grinders, and coffee flavors and teas are final. All product and equipment must ship within 60 days of sales order date. If customer cannot except shipment of equipment within 60 days of order, a 5% storage fee will be charged on the first of every month thereafter. Signed sales orders cannot be changed or altered. Orders ship for free for MOST commercial addresses. If you have questions on any terms and conditions, please ask prior to placing your order.
Lost, Stolen, or Damaged Orders
St. Thomas Roasters, Inc. will not replace orders that are lost or damaged in transit. Therefore, it is recommended that you purchase insurance from the courier so that you can be reimbursed for an item if it is lost or destroyed in transit. It is the responsibility of the customer to provide accurate address information. St. Thomas Roasters, Inc. is not responsible for shipping a replacement order for non-delivery due to inaccurate address information supplied by the customer. St. Thomas Roasters, Inc. cannot ship to post office boxes. If you use a post office box as your shipping address, it could result in a lost or returned shipment. St. Thomas Roasters, Inc. is not responsible for loss or returns due to inaccurate address information supplied by the customer. Customers may contact our shop to report a lost or stolen order.
Program Restrictions and Limitations
All products are subject to availability. Some large orders could be subject to delay based upon availability and importing time frames. In any case if there is a delay you will be contacted immediately and we will do our best to provide you with a new possible shipping date. All returns must authorize in advance and are subject to at least a 30% restocking fee. The buyer’s remedy against St. Thomas Roasters, Inc. for the breach of any obligation arising out of the sale of product, whether derived from warranty or otherwise, shall be limited to repair at the discretion of St. Thomas Roasters, replacement or refund. In no event shall St. Thomas Roasters, Inc. be liable for other damage or loss, including, but not limited to, lost profits, lost sales, loss of use of equipment, claims of Buyer’s customers, cost of capital, cost of down time, cost of substitute equipment, facilities or services, or other special, incidental or consequential damages.
St. Thomas Roasters, Inc. respects your privacy. In order to provide you with the highest quality products, information, monthly specials, and incredible customer service we record your key contact information in our database. For your protection, we provide this notice explaining our online information practices. We will collect data specific to your web server. For example, we will know that you were directed to our website from Google.com. If you order products from St. Thomas Roasters, Inc. you will be required to enter personal-identifiable information. When you purchase products from StThomasRoasters.com, we collect your name, address, telephone number, e-mail address and credit card information. We use this information to fulfill your order and to communicate with you about your order. In fulfilling your order, we only share your personal information with outside parties to the extent necessary to fulfill your order. For example, if a product is being drop shipped, they would need your delivery address.
Restrictions on Use
All material from StThomasRoasters.com and any other World Wide Web site which is owned operated, licensed, or controlled by St. Thomas Roasters, Inc. (“the Company”) may not be copied, distributed, modified, republished, reused, uploaded, re-posted, transmitted, or otherwise used outside the scope of normal Web browsing without prior written consent of the Company. Any material which is downloaded from our site, including but not limited to files, data and images, will be deemed to be licensed to you by St. Thomas Roasters. The material in this site is provided for lawful purposes only and any other use or modification of the materials found in this site violates the intellectual property rights of the Company. St. Thomas Roasters, Inc. retains full and complete title and intellectual property rights to all materials. You may not reproduce, sell, re-post, modify, or convert any materials in this site in any manner inconsistent with these terms and conditions.
Disclaimer and Restrictions Of Liability
The Company, St. Thomas Roasters, does not make any guarantee as to the accuracy of this site or of any other site which is owned, operated, licensed, or controlled by the Company. The Company reserves the right to make changes or corrections from time to time without notice or obligation. THE COMPANY DISCLAIMS ALL WARRANTIES, REPRESENTATIONS OR CONDITIONS OF ANY KIND; ANY WARRANTY, EXPRESS OR IMPLIED, IS HEREBY EXCLUDED AND DISCLAIMED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE. Without limiting the foregoing, everything on the Web Site is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. UNDER NO CIRCUMSTANCES SHALL THE COMPANY BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, INJURY OR DAMAGES RESULTING FROM USE OF THIS SITE, DAMAGE TO OR LOSS OF EQUIPMENT, ANY INTERRUPTIONS, DEFECTS, DELAYS, OMISSIONS, OR FAILURE OF TRANSMISSIONS, COMPUTER VIRUS, OR FAILURE TO CONNECT, EVEN IF THE COMPANY HAS BEEN NEGLIGENT OR ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Copyright is a form of protection provided by the laws of the United States (Title 17, U.S. Code). Any person who infringes a copyright willfully and for purposes of commercial advantage or private financial gain shall be punished according to the laws as stated in Title 17, U.S. Code. St. Thomas Roasters, Inc. and any other marks associated with St. Thomas Roasters, Inc. are the sole property of St. Thomas Roasters. No license to use any of these marks is given or implied. These marks may not be copied, downloaded, reproduced, used, modified, or distributed in any way (except as an integral part of an authorized copy of material appearing in these Web pages, as set forth in paragraph 2: “Restrictions on Use”) without prior written permission of St. Thomas Roasters, Inc. The material in this Web Site could include technical inaccuracies or other errors. Your use and browsing of the Web Site is at your risk. Neither St. Thomas Roasters, Inc. nor any other party involved in creating, producing, or delivering the Web Site shall be liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the Web Site. St. Thomas Roasters, Inc. does not warrant that the functional aspects of the Web Site will be uninterrupted or error free or that this Web Site or the server that makes it available are free of viruses or other harmful components. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. St. Thomas Roasters, Inc. reserves the right to make changes to this Web Site at any time without notice.
St. Thomas Roasters, Inc. Store Security Policy
St. Thomas Roasters, Inc. is dedicated to providing all of our customers with an enjoyable experience while shopping on our web site. If you experience Credit Card Fraud, simply notify your credit card company in accordance with its reporting rules and procedures. Most companies will either cover all of the fraudulent purchases or hold you liable for a maximum of $50.00.
Right before entering your credit card information, you will notice that your browser will switch to secure mode. This is shown by a key or lock symbol on your browser’s status bar. This tells you that you have successfully begun to encrypt (scramble) information transferred from you to the Internet. This technology is known as SSL (Secure Sockets Layer) and is known to be a very safe means for encrypting data over the Internet.